An Exploratory Study of How Older Women Use Mobile Phones

This paper reports on issues related to the use of mobile phones by women aged 60 years and over. The study started with a series of focus group discussions, which covered usage patterns, problems, benefits, ideal phone design, and desired and unwanted features. It then moved to an exploration of the group’s cooperative learning process when encountering an unfamiliar mobile phone. The issues raised in the discussions were translated into an online questionnaire, which was responded to by 67 women aged 60 and over. This study makes two main contributions to the field. First, it is one of a very few studies that provides a diagrammatic representation of older mobile phone female users’ cooperative learning process and strategies. Second, the study presents a combination of quantitative and qualitative data, which provides more nuanced interpretation and understanding of the use of mobile phones by older women.